Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of Purchase & Return Form, and mail your return to the following address:

Optimex, Inc. 

ATTEN: Returns RMA #

9119 Highway 6

Suite 230 #359

Missouri City, TX 77459

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged: 

  •     Discontinued  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note   

  •        Sale items are FINAL SALE and cannot be returned.        
  •        Enter the appropriate number in the Reason Code # field when completing Return Merchandise Authorization (RMA) form    
  •        #1. Wrong quantity received   
  •        #2. Wrong merchandise received   
  •        #3. Damaged in shipping   
  •        #4. Duplicate order   
  •        #5. Product defective   
  •        #6. Changed my mind   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]